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Policyholders with higher deductibles may be more inclined to falsify claim details. (Photo: Shutterstock)

Hard fraud involves criminal activity and includes scams such as auto insurance crash rings, arson for profit, the illegal funneling of insurance company assets, and falsifying medical bills. However, it is not only this clearly illegal activity that is costing insurers and policyholders millions of dollars every year. There is a more insidious form of fraud about which the general public may have a more ambivalent view.

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