Effective communication. So much depends on it, especially for insurance professionals.

For agents and brokers, building new personal relationships every day is essential to acquiring new business. Maintaining those relationships, holding on to those clients, is equally important.

The biggest obstacle to maintaining communications is, of course, time, and modern methods of communication do little to screen out the noise and help us distinguish between what's best for our business and what is not. That comes from insight — and experience.

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Shawn Moynihan

Shawn Moynihan is Editor-in-Chief of National Underwriter Property & Casualty. A St. John’s University alum, Moynihan has earned 11 Jesse H. Neal Awards, the Pulitzers of the business press; seven Azbee Awards, from the American Society of Business Press Editors; two Folio Awards; and a SABEW award, from the Society of American Business Editors & Writers. Prior to joining ALM, he served as Managing Editor/Online Editor of journalism institution Editor & Publisher, the trade bible of the newspaper industry. Moynihan also has held editorial positions with AOL, Metro New York, and Newhouse Newspapers. He can be reached at [email protected].