Commentary

Many industries turn to 3D Printing for product and process innovation. But how does this emerging technology affect a company's insurance and liability?

InsurTech is key to creating a friction-less customer experience, but what about back-end insurance processes?

Everyone is looking for ways to achieve more in less time and be more effective at work.

We need to debias insurance processes. It's time to address unconscious biases that lean toward racial profiling.

Whoever coined the business maxim, "The customer is always right," probably never had to investigate an insurance claim.

The key to agents' survival is they must provide unrivaled service at the highest level.