Commentary

We need to debias insurance processes. It's time to address unconscious biases that lean toward racial profiling.

Whoever coined the business maxim, "The customer is always right," probably never had to investigate an insurance claim.

The key to agents' survival is they must provide unrivaled service at the highest level.

Artificial intelligence offers the insurance industry exciting new services and solutions — as long as companies prepare on three key fronts.

Competition and the changing marketplace mean it's more important than ever for insurance agencies to market effectively.

Great managers set a positive tone and understand that their main role is to be a facilitator.