Customer Experience

A potential TikTok ban in the U.S. could sever a vital communication tool used to reach young policyholders.

The goal for the insurance industry should be to avoid adverse selection at all costs.

Rutgers examined which state insurance departments are best at providing residents with useful information.

As the insurance industry ushers in the Insurtech 2.0 era, carriers must build an agile business landscape rooted in innovation.

A look at Lloyd's claims handling 'then and now' illustrates the broader industry's modernization journey.

These tips will help agencies overcome some of the most common content marketing mistakes.