Customer Experience

In 2024, empathy will drive insurance customer retention and operational efficiency.

Lifestory Research surveyed more than 8,400 Americans about their home insurer during the past 12 months.

According to data from the Federal Reserve, the number of U.S. households with net assets over $1 million grew 63% from 2019 to 2022.

Net Promoter Scores index policyholder loyalty by asking how likely they are to recommend their carrier.

In this slideshow, we'll explore insights from industry experts on what's ahead for agents and brokers in 2024.

Around one-third of consumers are unaware that macroeconomic factors, like inflation, impact insurance rates.