Customer Experience

IA shares their top 5 opportunities to improve your agency value as you solidify your plans and goals for 2024.

Navigating consumer pricing, embedded insurance, advanced driver assistance systems and autonomous vehicles.

Despite digital transformation, telephones still play a vital role in policyholder relationships.

The online retail giant launched the home insurance aggregator in October 2022.

In 2024, empathy will drive insurance customer retention and operational efficiency.

Lifestory Research surveyed more than 8,400 Americans about their home insurer during the past 12 months.