Customer Experience

Deep learning can help insurance carriers decrease customer acquisition costs and improve advertising effectiveness. Here's how.

Insurance technology news from California Mutual Insurance Company, Nationwide, Transunion, and more.

Here is how employers can develop programs to increase productivity and retention, and guide trainees to more fulfilling insurance careers.

A new J.D. Power study illuminates why agent-based carriers should step up their game against the direct-to-consumer competition.

Insurers and their customers both pay the price for inefficient claims after a catastrophe.

This installment of the NU/PIA Independent Agent Survey will provide a one-of-kind look at the demands on today's insurance agents.