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The team at NU Property & Casualty magazine and PropertyCasualty360.com, along with our partner in this project, the National Association of Professional Insurance Agents (PIA), recently started collecting survey responses for our Independent Agent Survey. (One Photo/Shutterstock) The team at NU Property & Casualty magazine and PropertyCasualty360.com, along with our partner in this project, the National Association of Professional Insurance Agents (PIA), recently started collecting survey responses for our Independent Agent Survey. (One Photo/Shutterstock)

From an insurance-industry perspective, 2020 was about as calm as a bull in a china shop.

Whether responding to clients with workplace safety concerns in the age of COVID-19, fielding pandemic-related business-interruption claims or those arising from civil unrest and natural disasters, insurance agents are the industry’s front-line soldiers.

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Elana Ashanti Jefferson

Executive Editor Elana Ashanti Jefferson is a veteran journalist and communications professional. She can be reached by sending email to [email protected]

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