Customer Experience

The best-rated companies are those that embraced digital tools to offer experiences modern consumers demand, Forbes reports.

More than 60% of U.S. policyholders said they wouldn't install a smart-home device that collects personal data for an insurance discount.

These are the Customer Experience and Environmental Stewardship honorees in the NU PropertyCasualty360 Luminaries 2022 recognition program. (Part 4 of 4)

Now more than ever, customers expect a modern checkout experience with flexible payment options and customer-first experiences.

Quantum computing, deeper AI and omnichannel CX were among the threads running throughout the insurtech conference.

Data-driven customer data can help insurers stand out in the digital engagement era.