"Traditional insurance providers hold the lion's share of the market for now, but need to focus on automating their claims process or risk losing out to digital-first competitors," says Roi Amir, Sprout.ai CEO. (Photo: Matt Benoit/Shutterstock.com)
For most insurers, the claims experience is an opportunity to highlight their value to policyholders. However, technology is changing how that process is handled as well as customers' expectations of insurance in general.
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
