Editor's Letter

The top three news stories of 2020 had very real implications for day-to-day operations in insurance.

After a remarkable career, the Claims Iconoclast takes his final bow as the industry's expert.

Becoming climate change solution-builders will reverse negative stereotypes linked to insurance while boosting the industry's financial health.

When an insurance pro takes time to understand the exact nature of an insured's risk, they can help restore a sense of control to an otherwise unruly event.

In a constantly changing insurance environment, the challenge is where to focus our energy and resources.

Bullying was once a parent's chief safety concern at school. Then it was guns. Now, schooling choices have far-reaching public health implications.

Disputes at work can be just as heartbreaking as familial riffs. Any dispute that grows out of an on-the-job accident can add insult to a literal injury.

Insurers will need to adjust to the possibility of continued remote work and create policies to protect adjusters in the field.