Editor's Letter

Even though we're in a new year, some old insurance claims issues bear watching.

The top three news stories of 2020 had very real implications for day-to-day operations in insurance.

After a remarkable career, the Claims Iconoclast takes his final bow as the industry's expert.

Becoming climate change solution-builders will reverse negative stereotypes linked to insurance while boosting the industry's financial health.

When an insurance pro takes time to understand the exact nature of an insured's risk, they can help restore a sense of control to an otherwise unruly event.

In a constantly changing insurance environment, the challenge is where to focus our energy and resources.