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Focusing on the future. Insurers are entering into a new risk environment as businesses reopen amidst the pandemic. (Photo: alphaspirit/Shutterstock)

It’s been a year since companies shut down for the pandemic, moved to a virtual or hybrid work environment, and parents became full-time caregivers, teachers, cooks and more in addition to their day jobs. Like a bad Groundhog Day movie rerun, life has taken on a certain sameness – virtual meetings, blending the workday with home and school responsibilities, wearing masks if you venture out, social distancing, and buying clothes, groceries and other necessities online.

Insurers have had to constantly pivot to continue serving policyholders, implement policies to keep employees and customers safe, identify new risks and address hardening markets in some lines of insurance.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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