Farewell note The Iconoclast has addressed hundreds of claims-related issues during his four decades of covering the claims industry. (Photo: paikong/Shutterstock.com)

Congratulations, we have almost made it to the end of 2020, and I suspect that most of us have never been so happy to see a year come to an end. For insurers, it has been a particularly active year for claims with the coronavirus, wildfires, multiple hurricanes, riots, and an increase in cyber-related events.

I’ve shared with some of you that the coronavirus was the first news story I’ve covered where what we wrote in the morning could be completely different by the end of the day (at least in the early days of the virus). And nine months later, there are still many unknowns about the virus. However, its impact on the insurance industry will be felt for years to come — both in terms of coverage issues, pandemic exclusions, and the ways insurance is sold, as well as how claims are reported and investigated.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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