Commentary

Deep learning can help insurance carriers decrease customer acquisition costs and improve advertising effectiveness. Here's how.

Changing law firms is always risky, and asking an insurer to leave a longstanding relationship due to a firm's lack of diversity is difficult.

Here is how employers can develop programs to increase productivity and retention, and guide trainees to more fulfilling insurance careers.

Insurers and their customers both pay the price for inefficient claims after a catastrophe.

The right implementations can help carriers balance time, expenses and resources efficiently.

Our resident insurance claims expert offers some highlights from his 45 years in the insurance industry.