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Responding to insurance fraud in the wake of COVID-19

Negative perceptions of the insurance industry are buoying claims fraud.

By Samir Gulati | February 11, 2021 at 12:00 PM
As the insurance industry acclimates to unprecedented changes during COVID-19, some of which have spurred policyholder discontent, it helps to better understand how technology can combat deceitful claims. (Photo: Shutterstock.com) As the insurance industry acclimates to unprecedented changes during COVID-19, some of which have spurred policyholder discontent, it helps to better understand how technology can combat deceitful claims. (Photo: Shutterstock.com)

Whenever there is a downturn in the economy, fraud risks seem to increase as insurers are viewed as having deep pockets capable of paying for whatever damages policyholders suffer.

These days, the coronavirus pandemic has left many people in desperate times, with businesses furloughing staff or closing completely. Insurance fraud, including workers’ compensation and property and casualty claims, are on the rise.

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