{
  "author": {
    "name": "Samir Gulati",
    "webUrl": "/author/profile/samir-gulati/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 4,
    "social": [],
    "articles": [
      {
        "uri": "/2021/02/11/responding-to-insurance-fraud-in-the-wake-of-coronavirus/",
        "title": "Responding to insurance fraud in the wake of COVID-19",
        "byline": "Samir Gulati",
        "kicker": "Commentary",
        "prettyDate": "February 11, 2021",
        "timeToRead": "6 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2021/02/shutterstock_304216445-1.jpg-image620x372-1.jpg",
          "width": "620",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/samir-gulati/",
            "name": "Samir Gulati"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "Negative perceptions of the insurance industry are buoying claims fraud.",
        "body": null
      },
      {
        "uri": "/2020/10/08/fnol-staying-ahead-of-customer-expectations/",
        "title": "FNOL: Staying ahead of customer expectations",
        "byline": "Samir Gulati",
        "kicker": "Best Practices",
        "prettyDate": "October 08, 2020",
        "timeToRead": "5 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2020/10/Angry-Customers_Shutterstock.jpg",
          "width": "0",
          "height": "0"
        },
        "authors": [
          {
            "webUrl": "/author/profile/samir-gulati/",
            "name": "Samir Gulati"
          }
        ],
        "kickerNode": [
          {
            "uri": "/best-practices/",
            "sectionName": "Best Practices"
          }
        ],
        "summary": "Insurers that provide calm, professional guidance in difficult times significantly boost customer satisfaction and retention.",
        "body": null
      },
      {
        "uri": "/2020/08/10/why-insurtech-matters-more-than-ever/",
        "title": "Why InsurTech matters more than ever",
        "byline": "Samir Gulati",
        "kicker": "Case Study",
        "prettyDate": "August 10, 2020",
        "timeToRead": "5 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2020/08/Computer_insurance_Falcon.jpg",
          "width": "616",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/samir-gulati/",
            "name": "Samir Gulati"
          }
        ],
        "kickerNode": [
          {
            "uri": "/case-study/",
            "sectionName": "Case Study"
          }
        ],
        "summary": "Changing customer expectations highlight the need for insurers to be agile in adapting and implementing new technology.",
        "body": null
      },
      {
        "uri": "/2020/05/18/how-insurer-innovation-is-supporting-adjusters-during-the-pandemic/",
        "title": "How insurer innovation is supporting adjusters during the pandemic",
        "byline": "Samir Gulati",
        "kicker": "Analysis",
        "prettyDate": "May 18, 2020",
        "timeToRead": "6 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2020/05/Technology-4-Shutterstock.jpg",
          "width": "620",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/samir-gulati/",
            "name": "Samir Gulati"
          }
        ],
        "kickerNode": [
          {
            "uri": "/analysis/",
            "sectionName": "Analysis"
          }
        ],
        "summary": "The property & casualty industry has benefited by stepping up innovation during the COVID-19 crisis.",
        "body": null
      }
    ]
  }
}