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The coronavirus has upended lives and businesses around the globe. From business interruption and supply chain disruption to event and travel cancellations, we are only just seeing the beginning stages of COVID-19's impact. These articles provide valuable insights on insurance coverage, preparation tips and more to help individuals and businesses reduce exposures as the virus spreads.

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Insurers are using technology to plan, manage and close open claims in new ways that will define the industry well beyond this crisis. (Photo: Shutterstock) Insurers are using technology to plan, manage and close open claims in new ways that will define the industry well beyond this crisis. (Photo: Shutterstock)

As we slowly emerge from COVID-19 sequester in our homes, many of us will face a completely changed workplace. And some of these changes will be permanent. We have learned a lot about how employees engage with customers and one another and how to keep them safe and productive. The learning curve has been particularly steep for companies, including property and casualty insurers, that must actively engage with customers in the field to ensure business continuity.

For many businesses, COVID-19 social distancing has exposed weaknesses as well as opportunities. For those that had already pursued virtual claims processes strategies, supported by adjusters equipped with mobile solutions in the field, the learning curve was steep but manageable. Others are racing to quickly catch up so they will be ready to meet inevitable demand surges as social distancing requirements ease.

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