Insurers are using technology to plan, manage and close open claims in new ways that will define the industry well beyond this crisis. (Photo: Shutterstock) Insurers are using technology to plan, manage and close open claims in new ways that will define the industry well beyond this crisis. (Photo: Shutterstock)

As we slowly emerge from COVID-19 sequester in our homes, many of us will face a completely changed workplace. And some of these changes will be permanent. We have learned a lot about how employees engage with customers and one another and how to keep them safe and productive. The learning curve has been particularly steep for companies, including property and casualty insurers, that must actively engage with customers in the field to ensure business continuity.

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