How insurer innovation is supporting adjusters during the pandemic

Insurers are using technology to plan, manage and close open claims in new ways that will define the industry well beyond this crisis. (Photo: Shutterstock)

As we slowly emerge from COVID-19 sequester in our homes, many of us will face a completely changed workplace. And some of these changes will be permanent. We have learned a lot about how employees engage with customers and one another and how to keep them safe and productive. The learning curve has been particularly steep for companies, including property and casualty insurers, that must actively engage with customers in the field to ensure business continuity.

For many businesses, COVID-19 social distancing has exposed weaknesses as well as opportunities. For those that had already pursued virtual claims processes strategies, supported by adjusters equipped with mobile solutions in the field, the learning curve was steep but manageable. Others are racing to quickly catch up so they will be ready to meet inevitable demand surges as social distancing requirements ease.