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Woman purchasing auto insurance online. For the first time in more than 20 years of studying auto insurance, J.D. Power found that customers prefer using company websites to insurance agents when it comes to purchasing insurance. (Photo: Shutterstock)

The insurance industry, like many others, is adopting intelligent, automated solutions that improve customer experiences, workforce efficiency, and the bottom line. In today’s world, these capabilities are essential to continue operations without risking the health of both employees and customers.

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