Commentary

The time for plans, preparation, and execution is now recognizing that the customer is in control.

Clients remember when you provide a personal service.

Clients remember when you provide a personal service.

Brokers need to significantly change the way they interact with clients, bringing more value to the relationship, not just a focus on renewals.

In any business, it's critical to know your audience. Here's how we went about getting a deeper understanding of independent agents.

Aging infrastructure, if not maintained, can have a significant impact on catastrophe losses, business interruption and lost tax revenue.