Here's the thing about technology of any kind: It's great, when itactually works. And by that I mean, when it works for everyoneinvolved.

How many times have you been informed at your place of work thatyou're switching over to a different e-mail system or website fortimekeeping, or that you'll be using a brand-new tool or web-based"solution" in your daily tasks? Next, consider: How many times hasthat "solution" actually turned out to be far more of a headachethan a godsend?

Throughout my career I've adapted to new processes, new ways ofdoing the job of a journalist. To put it kindly, not all of thetechnological "improvements" that have come down the line have increased productivity.Many of them, especially the tools I'm forced to use these days, doquite the opposite.

Productivity & happy employees

Here's a truism of which agency principals must be aware: It maylook good on paper, but the cheaper the technology solution, themore it will end up costing you in the long run when it comes tolost productivity and frustrated employees.

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Shawn Moynihan

Shawn Moynihan is Editor-in-Chief of National Underwriter Property & Casualty. A St. John’s University alum, Moynihan has earned 11 Jesse H. Neal Awards, the Pulitzers of the business press; seven Azbee Awards, from the American Society of Business Press Editors; two Folio Awards; and a SABEW award, from the Society of American Business Editors & Writers. Prior to joining ALM, he served as Managing Editor/Online Editor of journalism institution Editor & Publisher, the trade bible of the newspaper industry. Moynihan also has held editorial positions with AOL, Metro New York, and Newhouse Newspapers. He can be reached at [email protected].