Education & Training

ISO Senior Vice President Vincent Cialdella spoke with Claims about transforming claim processes and some of the many other timely topics slated for discussion at ISOTECH

How should we best think about achieving high-quality outcomes through best-practices file-handling and an effective audit process? Here is a model.

Here are six tips for locating and hiring people with the ability to become successful claim professionals in your operation.

Claims Magazine nabbed a quick interview with Pizzi in order to find out how his 31-year background and previous roles at Nationwide would influence his company's claim department, the importance of the Golden Rule, and of course, the iPhone.

Attendees at the annual National Association of Subrogation Professionals (NASP) conference learned that hiring the right person isn't as arbitrary as it might seem.

Property/casualty insurers are faced with difficult choices when dealing with aging claim systems, which can't provide the high level of service that customers expect from their insurance carriers today, according to a recent web seminar.

More than 60 volunteer arbitrators heard more than 500 two-party online auto cases in recent paperless hearings. This Web-based approach streamlines the subrogation claim process and may save the industry millions of dollars.

Analytics ensure that adjusters are devoting their time to claims where they have an opportunity to impact the settlement. This means that the leadership team can redirect their attention to monitoring trends and impacting results.