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The objective for any claim-paying organization is to strike the right balance in making good on the promise made by the coverage that was sold: Indemnify and make whole the insured as quickly and efficiently as possible.

Anyone purchasing an insurance policy is doing so with the idea that someday a loss will occur, and a claim will be submitted. Given that very few policyholders actually read their policies — and those that do tend to not fully understand all the coverages — it’s no surprise that once a loss happens, the insured often finds himself in uncharted waters with not much to go on.

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