Turnovers are great when you get them hot and fresh from the local baker. Turnovers are bad if you are a football offense trying to score touchdowns.

Turnover is also a problem when you are a claim manager or a supervisor trying to find and hire good adjusters. Turnover seems rampant when adjusters jump from one company to another. Hiring quality claim staff is easier, once you know how to search intelligently. Like any other activity, winging it produces terrible results. Here are six tips for locating and hiring people with the ability to become successful claim professionals in your operation.

Define your aims. List the traits and qualities you expect and value in a claim professional. How does your company’s mission statement describe your claim operation in terms of customer focus, innovative approaches, and opportunities for learning and growth? Put another way, begin by describing who you are. Then articulate what you aspire to be. In the next claim meeting, staff should describe the kind of teammates they want in the claim unit.

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