Increasing claims volumes, rising customer expectations, and fast-changing technology are putting even more pressure on CAT response teams. Ken Davis, claims partnership manager at BELFOR Franchise Group, and Tim Singnysane, director of operations at 1-800 WATER DAMAGE, explain how gaps in practical experience, especially among new adjusters, can lead to slower responses and communication challenges during major events.

In this podcast, you’ll learn:

• How customized training improves speed, accuracy, and communication during CAT events
• How gaps in knowledge can delay claims and frustrate policyholders
• How practical, hands-on training helps adjusters adapt to field conditions and new technologies