Nationwide Insurance announced several weeks ago that Mark Pizzi was assuming the role of president for the company, effective immediately. Claims nabbed a quick interview with Pizzi in order to find out how his 31-year background and previous roles at Nationwide would influence his company’s claim department, the importance of the Golden Rule, and of course, the iPhone.

CLAIMS: You began your career as an underwriter. Based on that experience, how do you view the relationship between underwriting and claims?

PIZZI: I see claims and underwriting as being a symbiotic relationship. While in most companies, claims and underwriting speak to each other only when the need arises, the real power is found in a continuous loop of communication and subsequent action.

A great claim organization understands its claims at a macro and micro level and cycles their analysis back through the company — usually via underwriting — regarding anything from improved underwriting techniques to policy changes. This then works the other way, as well.

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