Many e-mail inboxes resemble great gastronomical delights: bulging and overstuffed. However, insurers need to treat their e-mail as if it's on a diet--cut down on a few attachments and exercise some go

The goal of claims administrators is to make the customer whole again at an appropriate price. One way to accomplish those sometimes clashing aspects of the job is by getting an early jump on them, wh

Shortly after Hallmark General Agency became a subsidiary of Hallmark Financial Services in 2002, Gregg Birdsall arrived as CIO of the parent company. One of the priorities stated to him was the need

The goal of Harleysville Insurance is one shared by many in the competitive world of property/casualty insurance: to be easier for independent agents to do business with. "Generally, agencies deal wit

Making compromises is not unusual in any company where there are competing pressures--whether within or outside the enterprise. Ernst & Young has addressed the issue for property/casualty insurers with

IT departments always are being scrutinized for the value they bring to strategic implementations in the enterprise. However, CFOs and other financial leaders bring their own checklist to the proposit

Budgets don't appear to be a problem in 2008, according to insurers and analysts. The challenge, however, will be determining the correct course for the business side, which they believe will require

If insurance carriers follow through with the frenzy to "go green" in the coming year, one of the beneficiaries will be the vendors that provide electronic signature solutions to the industry.