Risk management is risk management, right? Not always, according to Bill Barrett, partner and practice leader in the financial services office at Ernst & Young. Some financial services companies have

Armed Forces Insurance twice tried and failed to upgrade its policy administration and claims systems, but when Del Chisolm, senior vice president and COO, joined the member-owned, nonprofit insurer f

Black and red have been the traditional colors of business when referring to profitability, but green is edging its way into the business vocabulary, as well. Highmark, a Pennsylvania health insurer,

No one argues the need for network security, but why does it have to be so hard? With insurers placing increased emphasis on Web content, carriers must be sure all users know the rules and are ready t

Insurers are welcoming independent agents through the use of portals and their proprietary Web sites, but are carriers doing enough to make life easier for their business partners? Insurers and agents

Farm Bureau Insurance of Michigan is like many other insurance companies in that it has multiple policy administration systems in production. The challenge FBIM faced was improving customer service. W

Data is a foundation element for insurance carriers, but an inability to extract useful information from it made its value somewhat overrated. Today, though, thanks to a combination of data tools and

Not all insurers are equipped (or interested) in growing the enterprise through mergers and acquisitions, so organic growth remains the focus for the majority of property/casualty insurers. However, u