I hate to cherry-pick another guy's blog (OK, that's not exactly true, low-hanging fruit is often delicious), but I was intrigued by Celent's Mike Fitzgerald's blog post on a new service called Social Intelligence, which monitors social networking sites.

In another time, waiting around for up to a week to receive information on how your customers view the job you are doing might have been acceptable.

Is your company getting the most out of the technology tools that are available in the enterprise?

It's amazing how seemingly innocuous diversions like Facebook and Twitter can suddenly rise above societal functions and develop into business trends.

Insurers have been stuck with the label "data rich, information poor."

I spoke on a Web seminar earlier this week for ACORD and LOMA. The other panelists and I discussed matters such as social networking, cloud computing, and predictive analytics.

Mark Breading, a partner with the research and consulting firm Strategy Meets Action (SMA), discusses his latest research on Customer Communication and Content Management with Bob Hyle, editor-in-chief of Tech Decisions.

There was an interesting tidbit for technology people hidden in Accenture's recent insurance consumer fraud survey.