When is there too much planning or too little planning? Finding the right mixture of problem solving can drive companies to the point where they don't know how to react without pulling out pages of notes to remind them what direction the enterprise is supposed to be heading.
Doing it right–both strategically and logistically–is probably what separates the top performers from the middle of the pack, but even the experts have trouble reaching agreement on how best to accomplish those goals.
Matt Josefowicz maintains the difficulties carriers have in developing strategic technology plans often has to do with too many specifics.
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