X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

In another time, waiting around for up to a week to receive information on how your customers view the job you are doing might have been acceptable. But in today’s world, that’s unacceptable, according to Laurie Freres, senior customer insight manager for Farmers Insurance Group.

“The response time to get information back needed much improvement,” says Freres. “It would take up to a week between the time the survey came in and the time we got enough information to take some action on it.”

PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now

Copyright © 2019 ALM Media Properties, LLC. All Rights Reserved.