I interviewed a CIO for an article a couple of weeks ago and asked him if he felt channel management would be an important issue five years from now.

If there is one point every insurance carrier is trying to accomplish these days it is to find ways to differentiate themselves from the competition. Second on the list is to find ways to be more efficient.

Brower Insurance puts a premium on technology and has traditionally spent additional funds on the technology side to help its staff be more efficient, according to Dan Driskell, a principal for Brower, a regional agency in southwest Ohio.

The problem insurance carriers face when they wish to do business with independent agents is that the agents are exactly that: independent.

Insurance carriers are creating some positive examples for the industry through the use of new billing systems. Celent's Mike Fitzgerald discusses their value and their impact on several areas of the enterprise in this podcast with Robert Regis Hyle, editor of Tech Decisions and technology channel editor for PropertyCasualty360.com.

You may have seen the pictures from a baseball game played last week by the Atlanta Braves and the Pittsburgh Pirates. The two teams went 19 innings and played for over six hours before the Braves won thanks to one of the more egregious umpiring calls in recent years.

Vacation would be great if nothing happened while I’m away from my desk, but that never seems to be how it works for me. Just as I left for a break on July 14, Accenture announced the purchase of Duck Creek. And then last week, Vertafore reaches out and nabs...

The push to upgrade legacy policy administration systems has been going on for the last decade, but the newer systems have significant upgrades over systems just five years old. John Pettit, president and CEO of Adaptik, talks about policy systems in a podcast with Bob Hyle, editor-in-chief of Tech Decisions...