I interviewed a CIO for an article a couple of weeks ago and asked him if he felt channel management would be an important issue five years from now.

Industry observers have been discussing the demise of the independent agency system for two decades, yet it still stands strong—although the number of agents today is certainly below the level of a decade ago.

But people who have seen all the changes that have taken place in the last decade still have no idea what the agency channel will look like in five years, a time period that seems more like the day after tomorrow than half a decade away, considering the pace of change in the industry.

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