Sales & Marketing

Consumers' buying and shopping habits have changed. Think about what you do when you're thinking of buying a new product or service. For most people, the research process starts by going to the Internet and searching for that product or service.

In the classic film "Cool Hand Luke," the lead character got a lot of grief for a "failure to communicate." The same can be said for producers who don't communicate with their customers. Here are some tips on how to protect yourself and your agency.

Tyler, Texas, located 100 miles southeast of Dallas, boasts picturesque antique shops, mom-and-pop specialty stores and charming brick streets.

In September's article, I challenged you to create 60 or so questions to use as basic preparation tools for beginning the sales process.

Missing claims deadlines, improper policy termination and failure to pay claims properly top the list of reasons why property-casualty insurers are out of compliance during market conduct exam.

Agents are boiling over with frustration at carriers who are focused entirely on growth regardless of loss ratio.