When Trent Richmond bought a small-town Kansas insurance agency from a family friend in 1999, it’s safe to say he didn’t know what he was getting into. “I wasn’t an insurance agent or a college graduate; I worked for years at a rural electric company,” Richmond said. “I went home and told my wife I thought I was getting into the insurance business. And when I bought the agency, I quit my job before I was even licensed to sell insurance. How dumb was that?”

As it turns out, the agency’s original owner, who saw in Richmond solid people skills and first-hand knowledge of the rural insureds they served, was right on the money.

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