Agency Technology

By simply replacing legacy computer software systems with a new solution and doing nothing more, carriers are missing significant opportunities to create competitive advantages.

Many of you may not realize that my background includes almost 20 years of reporting on the disaster restoration industry fires, floods, hurricanes and other catastrophes. As I covered the aftermath of several disasters starting with a fire in the St. Louis Arch to the devastation caused by Hurricane...

Applied Systems and Market Insights Group report defines what steps make up a well-rounded customer experience, and details what technology agencies must have within the next four years.

Protect your agency from cyber attacks with these three simple recommendations.

Innovation means different things to different people, and taking the time to figure that out oftentimes stands in the way of the right way to approach it.

New CCC report highlights the growth opportunities and challenges for insurers.