Insurers can obtain far more information at the point of assigning an adjuster now than at any point in the past. This allows the carriers to align the most cost-effective resource allocation based on claim complexity or other criteria to deliver a more favorable outcome. (Photo: Shutterstock) Insurers can obtain far more information at the point of assigning an adjuster now than at any point in the past. This allows the carriers to align the most cost-effective resource allocation based on claim complexity or other criteria to deliver a more favorable outcome. (Photo: Shutterstock)

Industry consensus points to claims as the next practice area that will be transformed by technological disruption, given its significance to the customer experience.

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