Insurers can obtain far more information at the point of assigning an adjuster now than at any point in the past. This allows the carriers to align the most cost-effective resource allocation based on claim complexity or other criteria to deliver a more favorable outcome. (Photo: Shutterstock) Insurers can obtain far more information at the point of assigning an adjuster now than at any point in the past. This allows the carriers to align the most cost-effective resource allocation based on claim complexity or other criteria to deliver a more favorable outcome. (Photo: Shutterstock)

Industry consensus points to claims as the next practice area that will be transformed by technological disruption, given its significance to the customer experience.

Yet many insurers today still implement legacy approaches as a part of regular workflow, which slows down the entire claims process. This will change soon with an overhaul that largely mirrors the underwriting market’s transformation over the last decade.

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