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Despite the many benefits of connected devices, the potential for automation to cause greater depersonalization of the insurer-insured relationship is a significant concern for the industry. (Shutterstock) Despite the many benefits of connected devices, the potential for automation to cause greater depersonalization of the insurer-insured relationship is a significant concern for the industry. (Shutterstock)

Smart home programs, particularly those that leverage telematics to fulfill a strategy for data-enabled safety and advice, hold great potential for P&C insurance providers, from reducing the frequency and severity of claims to strengthening policyholder engagement and brand affinity.

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