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Is InsurTech the best carrier investment? Yes, in some cases...

InsurTech is key to creating a friction-less customer experience, but what about back-end insurance processes?

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Internal insurance industry modernization efforts are leading to better communications between carriers and agents. (Shutterstock) Internal insurance industry modernization efforts are leading to better communications between carriers and agents. (Shutterstock)

In the past, I have written that InsurTechs needed to be able to bring some benefit to carriers and agents — namely, to help them win or write new business or retain existing business on Main Street, USA — in order to prove themselves a worthy investment.

While I still believe that InsurTechs’ most important use should be to increase the carrier’s business, I’d like to further nuance my outlook on how InsurTech should develop its role in the insurance industry.

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