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Artificial intelligence offers the insurance industry exciting new services, solutions and risks.

Expert Opinion

AI in insurance: New opportunities come with new worries

Artificial intelligence is cutting-edge technology that may prove to be a two-edged sword.

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The transformations that AI offers to the insurance industry are understandably greeted with interest and enthusiasm.

Artificial intelligent (AI) business solutions — or “cognitive systems” such as IBM’s Watson — absorb enormous volumes of data, extract meaning from that data in the form of correlations, inferences, and predictions, and proceed to “recommend” decisions on that basis.

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