Recently, insurance AI has moved from a much talked about and highly anticipated idea to a business tool with real implications for claims, underwriting, distribution, operations and customer experience.

This was a hot topic at PropertyCasualty360's inaugural Insurance Luminaries banquet and awards ceremony on June 24, 2026. The event began with an afternoon of professional content that included a compelling panel discussion titled "AI: From Conceptual Conversations to Practical Applications" featuring Kristen Bessette from Zurich North America; Nicole Farley from Bold Penguin; and Pooja Shah from CSAA.

This episode of "Insurance Speak" features an excerpt from that discussion. Listen above, and be sure to subscribe to Insurance Speak on Spotify, Apple Music or Libsyn.