One CSR's story on how she went from a receptionist at an independent agency to hobnob in L.A. with "Flo" on the set of a Progressive commercial.

State regulators and legislators today failed to reach agreement on a model law needed to implement the federal legislation reforming and modernizing regulation of the surplus lines and reinsurance industries.

We live in a 2.0 world - from the array of social networking sites to the vast power of the Internet, technology is constantly evolving and impacting the way we do business.

If ever there was a business/technology that companies needed to reclaim some control over it's social media.