We live in a 2.0 world – from the array of social networking sites to the vast power of the Internet, technology is constantly evolving and impacting the way we do business. In the insurance world, advancements in technology mean more opportunities to enhance the claims experience for customers and carriers alike. A major part of this enhanced experience is due to innovations in contents claims, or Contents 2.0.

The State of Contents Claims Today

The current contents claims process often leaves insureds feeling confused and overwhelmed when faced with a loss since property owners are generally responsible for conducting content inventories themselves. Carriers are then left with incomplete or inaccurate contents inventories. Carriers also lack systems, data and analytical capabilities for accurately determining the valuation of lost items. Additionally, the contents replacement options available for insureds through carriers are generally limited to wholesalers who might not have the brands they want or need.

Furthermore, settlements are issued through checks to the claimant. Although this seems like a natural step, this process is problematic in that it’s costly to carriers and difficult for insureds who often have a pressing need for funds. Additionally, if the insured has a supplement to the claim, subsequent checks need to be issued–costing carriers more money and holding up the process for the claimant.

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