By Joanna Wright, Customer Service Agent (CSA), Certified Insurance Service Representative (CISR), Harvey Monteith Insurance

Five and a half years ago when I started as the receptionist at Harvey Monteith Insurance (MHI), I never would have imagined myself where I am today. After about a year and a half I got my license and started my career as a customer service insurance agent in the middle of a small town in Kennewick, Washington.

We have more than 30 agents specializing in personal and commercial lines, life, heath and farm, and our agency is well known throughout the Tri-Cities. Progressive is one of the companies we work with, so when I got the opportunity to enter the “Help Flo” contest to make a video and win a chance to meet Flo and be the “ most Progressive agent” in a TV commercial, I could not wait to get started.

It all started on Halloween. Every year my office has a chili cook-off and a costume contest. I went dressed as Flo from the Progressive commercials. My friend did my makeup. I made my Progressive apron and my “I Love Insurance” button. I even won the costume contest. So in March, when I received the e-mail from Progressive that they were having a contest, I about jumped out of my seat!

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including and

Already have an account?

Dig Deeper



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join now!

  • Unlimited access to - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including, and
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2022 ALM Global, LLC. All Rights Reserved.