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By Joanna Wright, Customer Service Agent (CSA), Certified Insurance Service Representative (CISR), Harvey Monteith Insurance

Five and a half years ago when I started as the receptionist at Harvey Monteith Insurance (MHI), I never would have imagined myself where I am today. After about a year and a half I got my license and started my career as a customer service insurance agent in the middle of a small town in Kennewick, Washington.

We have more than 30 agents specializing in personal and commercial lines, life, heath and farm, and our agency is well known throughout the Tri-Cities. Progressive is one of the companies we work with, so when I got the opportunity to enter the “Help Flo” contest to make a video and win a chance to meet Flo and be the “ most Progressive agent” in a TV commercial, I could not wait to get started.

It all started on Halloween. Every year my office has a chili cook-off and a costume contest. I went dressed as Flo from the Progressive commercials. My friend did my makeup. I made my Progressive apron and my “I Love Insurance” button. I even won the costume contest. So in March, when I received the e-mail from Progressive that they were having a contest, I about jumped out of my seat!

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