Market Insights

It only takes a few years for technology to leap the gap between novelty and indispensable business tool. In the mid-1990s, during the Internets infancy, it was hardly uncommon for corporations to do business without e-mail or a website. By 2000, the thought of a corporation without a robust investment...

Enterprise Content Management (ECM) has made life easier for insurance carriers for most of the 21st century, but as content has changedand the way insurers do business has changed as wellit seems fair to wonder what lies next for an industry where content remains king, even if that content doesnt...

Agents for insurance companies may not be secret ones, but insurance and secret agents both take names and issue numbers. Policy numbers.

Heeding investigative and litigation lessons from the plight of Thomas Gervasi, a man convicted of six counts of arson and a litany of other crimes.

Insurance claims programs can be improved in many ways, the first step being conducting audits for virtually any line of business. Here, we begin with auditing workers' comp claims.

Long plagued by image problems, P&C insurers must take decisive action to attract talent. How technology, industry associations and college programs factor in success.

The egregious mismanagement of a California workers compensation claim and coordinating care for a resultant MRSA infection may have caused one man's death. Should the TPA and adjuster be charged?

Insurers must comply with the requirements of California Fair Claims Settlement Practices Regulations or face consequences. But ramifications are now in question because some courageous insurers fought the CDI and succeeded.