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The P&C industry is painting itself into a corner. While innovative technological solutions offer the promise of both greater effectiveness and greater efficiency—in areas ranging from claims processing to client billing—these solutions are dependent upon a continuing inflow of highly skilled talent.

Yet the industry is losing, rather than gaining talent. Recently, Peter L. Miller, president and CEO of The Institutes (formerly known as the AICPU), reported the number of employees age 55 and over is 30 percent higher in the P&C industry than in any other industry. With so many retirements looming, insurers will need to fill as many as 400,000 positions by 2020.

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