Market Insights

For the most part, my family has stopped asking me about the articles Im working on. Apparently theyre just not interested in hearing me talk about the latest trends in insurance technology. So, I was surprised to see my son excited to learn that I was working on an article...

It only takes a few years for technology to leap the gap between novelty and indispensable business tool. In the mid-1990s, during the Internets infancy, it was hardly uncommon for corporations to do business without e-mail or a website. By 2000, the thought of a corporation without a robust investment...

Enterprise Content Management (ECM) has made life easier for insurance carriers for most of the 21st century, but as content has changedand the way insurers do business has changed as wellit seems fair to wonder what lies next for an industry where content remains king, even if that content doesnt...

Agents for insurance companies may not be secret ones, but insurance and secret agents both take names and issue numbers. Policy numbers.

Heeding investigative and litigation lessons from the plight of Thomas Gervasi, a man convicted of six counts of arson and a litany of other crimes.

Insurance claims programs can be improved in many ways, the first step being conducting audits for virtually any line of business. Here, we begin with auditing workers' comp claims.