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Instant Insights

Instant Insights / Artificial intelligence in insurance

Artificial intelligence offers the insurance industry exciting new services, solutions and risks.

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  • Analysis

    How artificial intelligence will affect the P&C insurance industry

    Shawn Moynihan | May 21, 2018

    As AI continues to grow and develop, one expert weighs in on the impact it will have on the P&C business — and the world.

  • Commentary

    AI in insurance: The future is now

    Martha Notaras | November 15, 2018

    These use cases illustrate how implementing AI now benefits short-term carrier ROI while positioning those companies to be more sophisticated over time.

  • Commentary

    How AI delivers value to insurance

    Carlos Meléndez | June 01, 2018

    Innovative technologies are opening up new opportunities that are enabling insurers to become more productive, efficient and competitive.

  • Commentary

    'Conversational AI' is reinventing the insurance claims process

    Srini Vinnakota | July 06, 2018

    This technology allows insurers to offer better customer service and data from the outset.

  • Commentary

    Here's how AI is already impacting the insurance industry

    Margaret Livermore | August 31, 2018

    It's critical to understand how artificial intelligence will transform insurance and the world.

  • Load More Stories
  • Market Insights

    Are 1-click claims settlements on the horizon for insurers?

    Jim Loveland | November 15, 2018

    Innovative carriers are betting big on drones and AI to improve the customer experience.

  • Commentary

    Preparing your business for artificial intelligence (AI)

    David Hartley and Norman Black | September 21, 2018

    Artificial intelligence offers the insurance industry exciting new services and solutions — as long as companies prepare on three key fronts.

  • Best Practices

    How insurance agents can use bots for a competitive edge

    Jason Walker | August 15, 2018

    Artificial intelligence and bots can help independent insurance agents better serve clients and compete more effectively in a tight market.

  • Commentary

    AI will save insurance jobs, not kill them

    Jeff Somers | June 29, 2018

    Despite insurance industry hand-wringing over potential job loss, emerging technologies will only make agents’ jobs easier.

  • News

    AI will thrash the economy like a ‘tsunami,’ Allstate CEO says

    William Mathis | June 28, 2018

    That change has already come to the auto insurance business.

  • Load More Stories
  • Best Practices

    How to 'crawl, walk, run' to improve the customer experience with chatbots

    Shekhar Mahadevan, Jeff Scheerhorn | June 19, 2018

    Industry professionals at EY break down the 'crawl, walk, run' approach to implementing chatbots.

  • Research

    53% of insurers opting to develop AI capabilities in-house, study finds

    Victoria Prussen Spears | May 23, 2018

    Everest Group looked at how insurers are building AI capabilities through hiring, InsurTech partnerships and other means.

  • Expert Opinion

    Insurance chatbots need to walk before they run

    Frank Neugebauer | May 22, 2018

    The best way for chatbots to help the insurance customer is by helping agents, brokers and claims specialists.

  • Expert Opinion

    AI in insurance: New opportunities come with new worries

    Laura A. Foggan and Elaine A. Panagakos | May 08, 2018

    Artificial intelligence is cutting-edge technology that may prove to be a two-edged sword.

  • Commentary

    The robots are coming to insurance, but only fools rush in

    John Begley | May 18, 2018

    These are the steps insurers should take internally to set the stage for innovation success.

  • Load More Stories
  • Commentary

    How AI plus behavioral economics are transforming insurance

    Zachary Alvarez | May 01, 2018

    By using psychological incentives, insurers now have the tools to encourage some policyholders to minimize their risks and reward them for doing so.

  • Research

    Accenture: Insurers could boost profits by $20B with intelligent solutions

    Victoria Prussen Spears | July 31, 2018

    Insurers must not only think smarter, but execute smarter by embedding intelligence into every business process.

  • 5 ways AI and data are transforming the insurance space

    Mike de Waal | April 24, 2018

    Here are five ways insurance companies are applying AI and data to the industry.

  • News

    4 emerging risks in the world of artificial intelligence

    Denny Jacob | April 03, 2018

    The insurance industry relies on artificial intelligence in a number of ways, but is it prepared for the risks that come with it?

  • AI in claims: It’s happening now

    John Haller, Christoph Plenio | February 06, 2018

    Emerging technologies are impacting the insurance industry in a significant way right now, and this impact is likely to increase in the near future.

  • Load More Stories
  • News

    AI and machine learning: What it is and isn't

    Rosalie L. Donlon | January 30, 2018

    AI and machine learning can help all professionals work smarter, not harder, as long as you understand its potential and limitations.

  • News

    5 insurance and artificial intelligence predictions for 2018

    Alex Dalyac | January 23, 2018

    This will be the year when the insurance industry starts to fully realize the benefits of AI, and consumers begin to see its impact. Is your company ready?

  • Commentary

    Artificial intelligence is changing the world — including insurance

    Colleen Anne Wells | January 19, 2018

    Smart technology is changing customer expectations for insurers and they need to be ready to respond quickly.

  • Commentary

    Using AI and automation to transform claims handling

    Joel Makhluf | January 09, 2018

    Straight-through processing can help reduce errors and costs, while expediting claims handling for insurers.

  • News

    How AI and automation can transform the claims process

    Joel Makhluf | December 07, 2017

    Leveraging technology can save time and money, leading to happier customers.

  • Load More Stories
  • Commentary

    The AI paradox: What does it mean for insurers?

    Mark Breading | October 04, 2017

    Insurers should actively monitor the progress of artificial intelligence and consider the possible positive and negative implications of a broader usage of AI.

  • News

    Study identifies the insurance industry as an AI leader

    Elana Ashanti Jefferson | September 20, 2017

    The average revenue increase has been 17% while the average cost reduction has been 12% among the global industries that have already turned to artificial intelligence.

  • News

    The three pillars of AI value add for claims

    Alex Dalyac | August 28, 2017

    Artificial intelligence will make insurance industry jobs easier and faster, and it could save Americans up to $1 billion in processed claims.

  • Market Insights

    5 artificial intelligence tools defining the future of P&C insurance

    Joe Dysart | August 25, 2017

    P&C insurers and insurance professionals can use these AI tools right now to run smarter, faster and ahead of the competition.

  • News

    BPM and AI team up to revitalize the insurance industry

    Rich Fitchen | August 09, 2017

    The insurance industry will be more effective and efficient as it continues to capitalize on artificial intelligence (AI) to improve businesses processes.

  • Load More Stories
  • Market Insights

    Why artificial intelligence could become a P&C game-changer

    John Cusano | May 19, 2017

    One-third of insurance executives surveyed for Accenture's 'Technology Vision for Insurance 2017' report believe AI will completely transform their company within the next three years.

  • Market Insights

    Keeping the human touch as AI takes hold in insurance

    Lisa Woodley | July 07, 2016

    Here are five ways property & casualty carriers use the promise of artificial intelligence while balancing it against product and data complexity and the customers emotional needs.

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