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Artificial intelligence offers the insurance industry exciting new services and solutions. The burgeoning technology also carries new risks.

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“The industry has achieved more with advanced AI than many thought was possible a few short years ago,” Jason Verlen, vice president, product marketing, CCC, said in a release. “AI is now applied at key stages across the claims process and is capable of auto-generating a complete repair estimate with line level detail in seconds without human intervention." (Credit: JustSuper/Adobe Stock) “The industry has achieved more with advanced AI than many thought was possible a few short years ago,” Jason Verlen, vice president, product marketing, CCC, said in a release. “AI is now applied at key stages across the claims process and is capable of auto-generating a complete repair estimate with line level detail in seconds without human intervention.” (Credit: JustSuper/Adobe Stock)

Through 2022, the use of advanced artificial intelligence in claims processing increased 60% compared with the year prior, according to CCC Intelligent Solutions, which reported this was the third straight year of significant growth in AI adoption in auto claims.

Further, CCC reported the number of claims that leveraged multiple AI processes more than doubled year-on-year.

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