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Artificial intelligence offers the insurance industry exciting new services and solutions. The burgeoning technology also carries new risks.

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Examining the risks and rewards of ChatGPT for the insurance industry

Artificial intelligence has the ability to sort through and synthesize vast amounts of data, but with that benefit come increased risks for users and their insurers.

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You’d basically have to be living under a rock without internet access to not have heard about OpenAI’s new large language model, ChatGPT, which has the human-like ability to “chat” with customers and others and this podcast discusses some of the ways it can use artificial intelligence to search, review and summarize large amounts of data.

Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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