Commentary

In the new digital insurance ecosystem, everything — from capabilities and services to product offerings — is connected to the customer experience.

When tech works well on the front-end, brokers can maintain their market advantage even in the face of new competition.

Forensic accountants can reduce the burden of claim preparations while helping to move the matter towards settlement.

Lightning surges can penetrate electrical systems, causing damage to consumer electronics and anything connected.

Insurers and their customers want the same thing: faster claims, self-service/automation and customer satisfaction.

The COVID-19 pandemic catalyzed new economics and business models that will require fresh data insights. Here's what that means for insurance.